Return policy

RETURN POLICY

Dekoriam 
Last updated: 24/05/2025

1. Right of withdrawal – Private customers (B2C)

In accordance with European Directive 2011/83/EU, transposed into Belgian law, the private consumer has a 14-calendar-day period from receipt of the product to exercise their right of withdrawal, without having to justify their decision.

To exercise this right:

  • The customer must notify their decision in writing (email or postal mail) to the address:
    contact@dekoriam.com

Conditions:

  • The product must be unused, intact, and in its original packaging.

  • The return must be made within 14 days following notification.

  • The return costs are borne by the customer.

  • After verification of the product's condition, the refund will be made within a maximum of 14 days via the same payment method used during the purchase.

Exceptions to the right of withdrawal:

The right of withdrawal does not apply:

  • To used products, damaged or incomplete

  • To personalized or installed products

  • To unsealed software or consumables

  • To sales to professionals

2. Returns – Professional customers (B2B)

Sales to professionals are final and binding.
No returns or refunds are accepted, except in the following cases:

  • Product delivered damaged (verified upon receipt with photo proof and carrier report)

  • Proven order error on Dekoriam's part

  • Specific written agreement from Dekoriam for exceptional return

In these cases, the return must be requested within 5 working days of receipt.

3. Return procedure (all customers)

Before any return, the customer must contact our customer service at:
contact@dekoriam.com / +32 488 15 09 91

No package returned without prior authorization will be accepted.
Returns must be sent to the following address:
Diegemstraat 17B 1830 Machelen

4. Product condition

Returned products must be:

  • In perfect working condition

  • Unused (in the case of a B2C withdrawal)

  • Delivered with all original accessories, manuals, and cables

Any product that is damaged, used, or incomplete will not be refunded or exchanged.