What are the shipping times for your products?

We take 1 to 5 business days to process your order, then 2-5 business weeks to deliver it to you.

Do you ship worldwide?

Yes, we ship to the EU and specifically the Schengen area.

Where do you ship your product from?

Our offices are located in Machelen, Belgium. Our international warehouse is located in China.

Do you provide product tracking information?

For some products, yes.

Some items are missing from my order, what's happening?

All our products are shipped from the same warehouse, however, your orders may be processed in multiple packages.

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: contact@dekoriam.com and we will send you a similar replacement item as quickly as possible.

Where are you located?

We are located in Machelen, Belgium

I still haven't received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. You can, however, track your order and see where it is at any time. If you still feel you need help tracking your package or wish to inquire about it, please contact us by email at: contact@dekoriam.com

Do you have a refund policy?

We do our best to resolve any issues our customers might encounter with their online items. If you still wish to receive a refund for your order, we can, of course, process the payment, provided the request is made within 15 days of the order date and the product(s) concerned are not on sale. For more information, please read more about our return policy.